Trading Terms & Conditions
Last updated: 18 February 2026. These terms govern quotations and services provided by Warplink Freight Sdn Bhd. Where a signed Master Services Agreement exists between us, that agreement prevails over the terms below.
1. Application of these terms
By accepting a quotation, placing a booking, or otherwise instructing Warplink Freight Sdn Bhd ("Warplink," "we") to perform a service, the customer ("you") agrees to be bound by these terms in conjunction with the Malaysian International Freight Forwarders Association (MIFFA) Standard Trading Conditions, which apply by reference. Where the two documents conflict, these terms prevail.
2. Quotations and acceptance
Quotations are valid for fourteen (14) calendar days from issue unless otherwise stated. Rates may be adjusted at any time to reflect changes in fuel, bunker surcharges, currency, port congestion fees, or regulatory charges imposed by carriers or governments. Acceptance of a quotation is confirmed by your booking instruction or by your acceptance of the booking confirmation we issue.
3. Cargo description and customer obligations
You warrant that cargo descriptions, weights, dimensions, values, and hazard classifications you provide to us are accurate. You are responsible for ensuring that cargo is packed and marked in compliance with the carriage requirements of the chosen mode, and for providing all documentation (commercial invoice, packing list, certificates of origin, dangerous goods declarations) required to effect customs clearance and carriage.
4. Customs brokerage
Where we act as your customs broker, we file declarations on the basis of the information you supply. You remain the importer or exporter of record and remain primarily liable for duties, taxes, and any penalties arising from misdeclaration, misclassification, or incorrect valuation. We are entitled to advance duty and tax payments on your behalf and to charge a disbursement fee thereon.
5. Charges, invoicing, and payment
Invoices are issued in Malaysian Ringgit (MYR) by default. International freight charges may be invoiced in US Dollar (USD) or Singapore Dollar (SGD) on request. Payment terms for first-time customers are prepayment in cleared funds prior to dispatch. For established accounts, payment terms are thirty (30) days net from invoice date. Overdue invoices accrue interest at one point five per cent (1.5%) per month, calculated daily.
6. Liability
Our liability for loss of, damage to, or delay in delivery of cargo is limited to the lesser of: (a) the limits set out in the relevant carriage convention (Hague-Visby, Montreal, CMR, where applicable); (b) 2 Special Drawing Rights per kilogramme of the goods affected; or (c) the actual value of the cargo. We are not liable for consequential, indirect, or loss-of-profit damages.
Marine cargo insurance is available on request. Without express written instructions to arrange insurance, the cargo travels at the customer's risk.
7. Lien
We retain a general and particular lien over all goods and documents in our possession for monies due to us, whether in respect of the consignment being held or in respect of any other consignment moved for the same customer.
8. Force majeure
Neither party is liable for failure or delay in performance caused by events beyond reasonable control, including but not limited to acts of God, war, civil unrest, government restrictions, strikes, pandemic-related restrictions, port closures, and major weather events.
9. Cancellation
Bookings cancelled before dispatch may be charged a cancellation fee reflecting non-recoverable third-party costs already incurred (for example, slot reservation fees on ocean carrier bookings). Cancellation after dispatch is treated as a re-routing instruction and charged at the prevailing rate plus any carrier amendment charges.
10. Confidentiality
Both parties agree to keep confidential any commercial, technical, or operational information disclosed in connection with the services, except where disclosure is required by law or by regulatory authority.
11. Governing law
These terms are governed by the laws of Malaysia. Disputes are subject to the exclusive jurisdiction of the Malaysian courts, save that we reserve the right to commence recovery proceedings in any jurisdiction where the customer holds assets.
12. Contact
Questions on these terms should be addressed in writing to Warplink Freight Sdn Bhd, Level 18, Wisma Goldhill, 67 Jalan Raja Chulan, 50200 Kuala Lumpur, Malaysia. Email: [email protected].